Refund policy

Refund & Return Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging.

To initiate a return, please contact us at info@roadvyn.com. Do not send any item back without contacting us first, as we will provide return instructions and the appropriate return address.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@roadvyn.com with your order number and photos of the issue. We will review the situation and work to provide a suitable resolution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Shipping charges paid at the time of purchase are non-refundable.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase. Please allow several business days for your bank or payment provider to process and post the refund.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@roadvyn.com.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at info@roadvyn.com and we will provide further instructions.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items returned more than 30 days after delivery
• Products that have been used, damaged by misuse, or are not in their original condition

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Please review this page periodically for any changes.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

info@roadvyn.com